Question 1

Is Stasher’s luggage storage in Madrid safe?

Accepted Answer

Stasher’s team vets each partner (we call them Stashpoints) to be certain that your luggage will be safe. We only work with trusted partners, and we regularly screen their performance to make sure they meet our quality standards. As policy, your luggage should be stored in a securely locked room. We also guarantee each bag for up to €1,200 in the unlikely case that anything gets lost, damaged, or stolen.

Question 2

How does Stasher work?

Accepted Answer

Stasher puts you in touch with a network of local hotels and businesses that offer affordable luggage storage in Madrid. Book online, drop your bags off, and continue exploring the city!

Question 3

Where can I store my luggage in Madrid?

Accepted Answer

Stasher offers award-winning, safe, and convenient luggage storage near key Madrid attractions and main transportation hubs. Simply search on our map and you will see all our options for where you can leave your belongings.

Question 4

How much does it cost to store my luggage in Madrid?

Accepted Answer

Luggage storage in Madrid costs from €4.69.

Question 5

Is there a size limit for luggage storage with Stasher?

Accepted Answer

No. Our flat fee per day includes oversized or overweight items. However, you may wish to contact your Stashpoint before booking to make sure the location has space to accommodate exceptionally large items like surfboards or upright basses.

Question 6

What will happen in case I have a problem with my booking?

Accepted Answer

Our award-winning customer service is always on hand to help you out. Chat to us using the online chat tool, email us at info@stasher.com, or give us a call! We pride ourselves in taking care of our customers. Our stellar track record has earned us customer service awards from Feefo and Visit England, while more than 9934 reviews give us an average rating of 4.94! We are also the top-rated luggage storage platform on Trustpilot.

Question 7

What if I need to change my drop-off and pick-up times?

Accepted Answer

We ask for approximate drop-off and pick-up times so that we can prepare for your arrival. However, you can always change your plans, as long as it is within the business' opening times. If you need to extend your booking for extra days, please visit stasher.com/support and get in touch.

Question 8

How long can I store my luggage in Madrid?

Accepted Answer

You can store your baggage at one of our Madrid luggage storage locations for a few hours, days, or even months. We offer discounts for extended storage. It’s up to you.

Question 9

Are there left luggage lockers in Madrid?

Accepted Answer

There are many left luggage lockers in Madrid. Stasher also has multiple locations throughout the area in which you can easily store your luggage. Each item you store is guaranteed for up to €1,200 and costs only €4.69 per day.

Question 10

Do I need to book in advance?

Accepted Answer

It's always good to book in advance, but many people book the day before or on the same day. Most of our places have lots of space for bags so you can book last minute on our website or mobile app!

Question 11

Is there a Stasher app?

Accepted Answer

Yes! Find us on the App Store and Google Play. Feel free to give us 5 stars!

Question 12

Help! My Stashpoint is closed. What do I do now?

Accepted Answer

In that case, contact us at +44-20-3355-3544. We'll either liaise with the host for expedited opening, arrange nearby storage, or, if impossible, offer a refund for the inconvenience and potentially assist with necessary travel adjustments. For flights, prioritize not missing them as shipping bags is often cheaper than rebooking; always keep crucial travel documents with you. Note the Stashpoint's operating hours carefully; we may be limited in assistance for late arrivals, but will always strive to help.

Question 13

Can I get a refund?

Accepted Answer

We know plans change so any booking can be cancelled up until the drop off window begins. To cancel your booking please log into your account, and under ‘My Bookings’ find the booking you’d like cancelled and refunded. We cannot refund bookings after the drop off time has elapsed unless in special circumstances, e.g. a delayed flight, or if you made a booking in error and have placed a new booking. In this case, please email info@stasher.com with documentation (e.g. screenshot of flight delay or new booking ID) and we will see what we can do.

Question 14

Can I extend my booking / add more bags?

Accepted Answer

Certainly! We can’t do this for you as we do not store card details, so place another booking for the extra days/ bags and email us at info@stasher.com with your original and new booking IDs. We will then update the host of the extension / addition!

Question 15

What payment methods do you accept?

Accepted Answer

Stasher accepts all major credit and debit cards, including Visa, MasterCard, and American Express, as well as payments through Apple Pay and Google Pay. All payments are secure and processed quickly.

Question 16

How do I retrieve my luggage once I’ve stored it?

Accepted Answer

When you return to collect your luggage, simply present your Booking ID along with either the counterpart tag or a photo of your luggage. The host will then retrieve your bag from the secure storage area. We appreciate feedback, so if you had a good experience, please consider leaving us a review. It helps us monitor and support our hosts.

Question 17

What happens if I don’t pick up my luggage on time?

Accepted Answer

No worries! We understand that plans change. The drop-off and pick-up times are just estimates. As long as your booking is within the duration you’ve paid for and the StashPoint is open, you won’t encounter any issues. If you arrive after the location has closed, please contact our support team. If you're unable to collect your luggage the next day, we can arrange shipping for you and provide the associated costs and options.

Question 18

What is Stasher’s cancellation policy?

Accepted Answer

You can cancel your booking anytime before the scheduled drop-off time through your Stasher account under 'Bookings.' You’ll have two options: a 50% refund or 100% credit for future bookings. If the drop-off time has already passed, refunds aren’t guaranteed, but you can still email info@stasher.com, and our team will review your request.

Question 19

Can I store valuable items (e.g., electronics, documents)?

Accepted Answer

Every bag booked through Stasher is covered by a guarantee of up to €1,200 against theft or damage while stored at our StashPoints. While we prioritize the safety of your luggage, we strongly advise against storing essential travel documents, keys, or valuable electronics such as phones. Please note that only bags booked directly through Stasher are covered by our guarantee. Paying cash directly to the StashPoint violates our terms and conditions, and we will not be able to cover such bookings. Additionally, our T&Cs prohibit the storage of certain items, including cash and securities.

Question 20

Do I need to bring identification to store my luggage?

Accepted Answer

Yes, you’ll need to bring your proof of booking (a digital copy on your phone is fine), along with a valid photo ID to show the host, and, of course, your bags! Please follow the same process when returning to collect your luggage.

Question 21

Can someone else pick up my luggage for me?

Accepted Answer

If someone else needs to pick up or drop off your luggage, please email info@stasher.com in advance so we can update the host. The new person will also need to present the booking confirmation number and a valid ID.

Question 22

Can I pay in store?

Accepted Answer

No, all bookings must be made online through our website or app for security and guarantee purposes. The process is quick and mobile-friendly, taking just a minute to complete. Cash payments in-store are not accepted, and bookings made outside our platform are not covered by our guarantee.

Question 23

What sort of items can I store with Stasher?

Accepted Answer

Our primary focus is on storing suitcases, but we can also accommodate bikes, sports equipment, and strollers. If you have a specific request, feel free to email us, and we’ll do our best to accommodate your needs!.

	Stasher	Other Platforms	Station/Airport Facilities
Price	€4.69	Varies, usually slightly more	Varies, up to 2x more
Refund policy		credit only or no refund
Guarantee	€1,200	Similar (terms vary)
Trustpilot Score	4.8 / 5	Between 2.5 and 4.4 / 5	2.7/5
Number of locations	2824	Varies	Only at stations/airports

Luggage storageMadrid

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